Refund Policy

Every new account starts with a 7-day free trial. Nothing is charged during the trial. If you do not choose a plan, nothing is charged at all.

You can cancel any time in Settings › Billing. Your plan stays open until the end of the period you have paid for, and nothing more is charged. Cancelling does not delete your data; see the Privacy Policy for what happens to it.

Monthly payments are not refunded, also not for a part of a month: cancel before the next renewal date to stop the next payment.

If you ask within 14 days of your first yearly payment, we refund it in full. After that, or for a renewal, a yearly payment is not refunded; your plan stays open until the end of the year you paid for.

If we charged you twice, charged the wrong amount or charged you after you cancelled, we refund the difference in full. Write to us within 60 days of the charge.

If a payment fails, you keep your data and can update your card in Settings › Billing; the dashboard opens again as soon as the payment goes through. If you dispute a payment with your bank instead of asking us, the account is frozen until a new payment succeeds, and launch prices no longer apply to it.

Refunds go back to the card you paid with, through Stripe, usually within 5–10 business days. Taxes charged on the payment are refunded with it.

Ask for a refund at support@marketledger.co from the e-mail address of your account.